Privacy policy

PRIVACY POLICY

This Privacy Policy explains how FROM ME 2 U CLOTHING (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from fm2uclothing.com (the "Site"), or otherwise interact with us (collectively, the "Services"). “You” and “your” refers to any user of the Services, including customers, website visitors, or any individual whose information we collect.

By using or accessing our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. Updated versions will be posted on the Site with a revised “Last Updated” date. Continued use of our Services after changes are posted constitutes acceptance of those changes.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
We collect personal information to provide and improve our Services. How and what information we collect depends on how you interact with our Site and Services. We may use your personal information to communicate with you, provide our Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

INFORMATION WE COLLECT DIRECTLY FROM YOU
When you provide information through our Services, it may include:

    • Contact details: name, address, phone number, email

    • Order details: billing and shipping information, payment confirmations

    • Account information: username, password, security questions

    • Shopping activity: items viewed, cart and wishlist activity

    • Customer support communications: messages you send us

Providing some information is optional, but not providing it may limit your ability to use certain features.

INFORMATION WE COLLECT AUTOMATICALLY
We use cookies, pixels, and similar technologies to collect Usage Data, including how you interact with the Site and your account, device and browser information, IP address, and network connection. This helps us improve the Services and analyze usage.

INFORMATION WE OBTAIN FROM THIRD PARTIES
We may receive information from third parties such as:

    • Shopify and other vendors supporting our Services

    • Payment processors, to process transactions and fulfill orders

    • Third-party analytics and advertising providers

We are not responsible for the accuracy or practices of third parties.

HOW WE USE YOUR PERSONAL INFORMATION
We use personal information to:

    • Provide products and services, fulfill orders, manage accounts, and handle returns or exchanges

    • Send marketing and promotional communications, including tailored advertising

    • Detect and prevent fraud or other illegal activities

    • Communicate with you for customer support and Service improvements

COOKIES
Cookies help us remember your actions and preferences, run analytics, and optimize the Site. You can disable cookies in your browser, but this may affect Site functionality. For more on Shopify cookies, see https://www.shopify.com/legal/cookies.

HOW WE SHARE PERSONAL INFORMATION
We may disclose your information to:

    • Vendors providing services on our behalf (e.g., payment processors, fulfillment, IT, customer support)

    • Business and marketing partners, including Shopify

    • Affiliates within our corporate group

    • Third parties you authorize or request us to share information with

    • Legal or regulatory authorities as required

USER-GENERATED CONTENT
Any reviews or content you post publicly may be accessible by others. We cannot control how such content is used and are not responsible for its privacy or security.

THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16. Parents may contact us to request deletion of a child’s information.

SECURITY AND RETENTION
We use reasonable measures to protect your information but cannot guarantee absolute security. Retention periods vary based on the need to maintain accounts, provide Services, comply with legal obligations, or enforce contracts.

YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights to:

    • Access, correct, delete, or transfer your personal information

    • Restrict processing or withdraw consent

    • Appeal our decisions regarding your information

    • Manage communication preferences, including opting out of promotional emails

To exercise these rights, contact us using the information below. We may verify your identity before responding. Authorized agents may make requests on your behalf with proper verification.

COMPLAINTS
If you have complaints about our handling of your personal information, please contact us. You may also appeal our response or lodge a complaint with your local data protection authority, where applicable.

INTERNATIONAL USERS
Your personal information may be transferred, stored, and processed outside your country, including in the United States, by our staff or third-party service providers. Transfers will rely on recognized mechanisms such as Standard Contractual Clauses, where applicable.