FAQS
RETURNS & EXCHANGES:
How can I get an exchange/refund?
Exchanges can be made via emails help@fm2uclothing.com. We want you to feel your best in our clothing, so exchanges are always welcome, however, customers will have to pay for shipping one way. Returns for exchanges will only be sorted out through emails!
REFUNDS:
What will I get back for a refund?
Refunds do not cover the cost of shipping for any orders. Refunds once products are delivered to the customer are only granted if the product is damaged.
Can I get a refund for a change of mind?
Cancellations for change of mind can only be made within 48 hours of placing your order. Refunds for faulty or badly manufactured clothing is the only other time we accept refunds of any kind.
When will I receive my refund?
Refunds usually take 5-7 to process.
SHIPPING
Does FM2U cover customs clearances?
We do not. Unfortunately, we do not have control over customs and duties fees. It is the customer's responsibility to pay any customs and duties fees upon receiving the package. The fees vary from country to country and depend on the item(s) ordered.
How long does shipping take?
1 week for domestic orders, 2 weeks for international.
My clothes haven’t been shipped out yet! What’s going on?
As a slow fashion business, we pride ourselves on implementing ethical practices in all of our practices, which means our orders do get shipped out at a slower rate compared to other companies. If you’ve been waiting over 4 weeks since your order was placed, and your tracking is still showing ‘Pending’, please reach out to us over email & we can get it sorted for you!
We’d recommend ensuring you leave 3-4 weeks for processing when ordering from us.
How can I track my order?
All orders can be tracked through the AusPost site or app.
I got an email about my order being shipped but there’s been no change to the status
Our system often automates emails, so sometimes shipping emails might be sent out when they have not been shipped out yet. Please be patient and don’t stress, we’re still working hard on your order :)
OTHER FAQ
I accidentally put in the wrong address/size/email/phone number!
If you accidentally input any of your details wrong when placing your order with us, please reach out to us ASAP! For wrong sizing, we can change the size up to 2 days after order placement. For wrong addresses, it can be changed until before it’s been shipped out. Wrong email and phone numbers can be changed whenever! Just reach out to our friendly team at FM2U on emails, and we’ll get back to you ASAP!
How can I cancel my order?
Just email us at help@fm2uhelp.com and we’ll get back to you as soon as we can. Orders can only be cancelled before 24 hours after ordering.
Where can I find sizing?
All sizes are provided in inches on our website under our products.
Where can I contact you?
For any questions regarding orders please contact help@fm2uclothing.com on emails.
For DM enquiries or any other questions don’t hesitate to DM us on TikTok (@stitfm2u) or Instagram (@fm2uclothing)
How long should I wait for a reply?
We try to get back to all customers on emails within 2 days of receiving an email. Our team is quite small at the moment, so we may take a little while longer to respond, but feel free to remind us to get back to you if you’re waiting on a reply!