FAQS

FAQs

Where can I find sizing?

All sizes are provided in inches on our website under our products. Please examine size conversions to ensure the best fit for you.

How long till I get my order?

As our company is committed to ethical, slow fashion, all our pieces are handmade by a small team to ensure the highest quality, which means production takes 3-4 weeks. Once completed, orders are shipped out, with domestic shipping taking up to 1 week and international shipping taking up to 2 weeks.

If you’ve been waiting over 4 weeks since your order was placed, and your tracking is still showing ‘Pending’, please reach out to us over email & we can get it sorted for you!

Where can I contact you?

For any order-related inquiries or issues, please go to the "Contact Us" page and fill out your order and inquiry details there!

For general or DM inquiries on social media, feel free to reach out to us on Instagram (@fm2uclothing) or TikTok (@stitfm2u)

How do I track my order?

All orders can be tracked through the Australia Post website or app using the tracking number provided with your order confirmation email.

I got an email about my order being shipped but there’s been no change to the status?!

Our system often automates shipping confirmation emails and can be misaligned with the actual production timeline. What happens is that shipping information is actually only received by Australia Post, not actually shipped out! Please be patient and don’t stress, we’re still working hard on your order :)

How can I get an exchange/cancellation/refund?

Please go to the "Contact Us" page and fill out your order and inquiry details! Our team will take care of you from there <3

What will I get back for a refund?

Refunds do not cover the cost of shipping for any orders.

Once the product is delivered to the customer, refunds are only granted if the product is damaged or faulty. If it is granted, please give 3-5 business days for the balance to reflect in your account <3

Refunds for reasons such as a change of mind, changed preference in size or design, or delayed delivery are unfortunately not accepted.

POLICIES

CANCELLATION POLICY

If you'd like to cancel your order, please visit the "Contact Us" page on our website and provide a reason for the cancellation. Our team will review your request to determine if it can be processed!

We recommend submitting your cancellation request ASAP, as cancellations cannot be guaranteed once an order has entered production or shipping stages!

RETURN POLICIES

Shipping/Tracking/Delivery Responsibility

Please understand that once a package has been dispatched, the responsibility for timely and successful collection rests with the customer. Regrettably, we do not have control over the postal services once the package leaves our facility!

If a delivery attempt fails, we recommend you get in contact with your local post office or courier service, as your parcel would be held with them awaiting collection.

In the event that the parcel is held at your local post office for reasons such as:

    • Failure to collect the parcel after a delivery attempt.
    • Not being present at the delivery address.
    • Failure to pay required customs/import fees.
    • Failing to respond to a failed delivery notice.

And retention is exceeded, the parcel will be automatically returned to us due to non-collection. If this happens, reach out to us through the "Contact Us" portal! We would gladly re-ship it back to you, but please be aware that there will be a small reshipment fee to do this!

International Returns Policies

At FM2U Clothing, we are committed to ensuring a seamless and enjoyable shopping experience for our customers. However, please be aware that customs charges may apply when receiving orders internationally.

Responsibility for Customs Fees

  • Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
  • These charges must be paid upon receipt or pickup of the package, as required by local customs authorities, so be sure to track your parcel so you can stay updated on its status!

    Exceptions

    We will cover customs charges only if the additional fees result from an error on our part that was not present at the time of purchase, including but not limited to:

    • The wrong product being sent.
    • Incorrect sizing due to our mistake.
    • A missing item from your order.

    If you believe your order qualifies for an exception, please contact us through the “Contact Us” portal on our website with relevant details, and we will work to resolve the issue as quickly as possible.