Yes!

We offer free international shipping to many countries worldwide, however, please know it is not all. To check if we ship to your country, please look at the top right-hand corner of our website:

• If your country and currency are listed there, we can ship to you.
• If your country isn’t listed, unfortunately we don’t ship there.

Please note that customs fees may apply depending on your location.

At FM2U, sustainability and slow fashion are of utmost importance to us. While most of our pieces are now ready-made rather than made-to-order, we use careful sales forecasting to order in small, considered batches, so every piece that exists was made because someone genuinely wanted it! No excess. No waste. Just thoughtful fashion that moves at a pace we're proud of <3

Orders are processed within 1–3 business days from our Australian warehouse, followed by shipping times that are as follows:

Domestic (Australia):

• Standard: 6–8 days
• Express: 1–3 days

International:

• Standard: 6–14 days (remote regions: 14–28 days)
• Express: 3–7 days (non-remote regions)

If you've been waiting over 5 business days since your order was placed and your tracking is still showing 'Pending', please reach out via our "Contact Us" page and we'll try to get it sorted for you!

Every pre-order piece is made to order by our small manufacturing team. Please allow 6–10 weeks for your piece to be made and processed at our Australian warehouse, followed by shipping times that are as follows:

Domestic (Australia):

• Standard: 6–8 days
• Express: 1–3 days

International:

• Standard: 6–14 days (remote regions: 14–28 days)
• Express: 3–7 days (non-remote regions)

So in total, you're looking at around 7–11 weeks for domestic orders and 8–12 weeks for international.

Pre-launch pieces may take a little longer, as these are released before the full production process is complete. If this applies to your order, it will be noted on the product page.

If you have questions about your specific order, feel free to reach out via our "Contact Us" page and we'll try to give you an update!

If you didn’t receive a confirmation email within a few minutes of placing your order, it’s possible there was a typo in the email address at checkout, or the email may have landed in your spam or promotions folder.

If you’ve checked those folders and still haven’t received anything, please contact us via the "Contact Us" page with any details you remember from the order (e.g. full name, phone number, date and items purchased). We’ll confirm your order for you and update your email address if needed.

For any order-related inquiries or issues, please go to the "Contact Us" page and fill out your order and inquiry details there!

We try to get back to all customers within 48 hours of receiving an email. As we’re a small team, responses may sometimes take a little longer, feel free to send a reminder if you’re still waiting.

All sizes are provided in inches and centimetres on our website under our products. Please examine size conversions to ensure the best fit for you.

If you’re unsure about sizing, head to the "Contact Us" page and send us your height, bust, waist, and hip measurements, alongside any notes on preferred fit (e.g. snug, loose). We’ll make an educated recommendation based on your info; while we can’t guarantee a perfect fit for every body, we’ll do our best to guide you to the most suitable size :)

If you’ve accidentally entered incorrect details such as size, address, email, or phone number, please reach out to us ASAP!

Here’s what you can do:

• Wrong Size: We can update it pre-fulfilment, but changes made after are not registered in our system and are not guaranteed.
• Wrong Address: We can correct it pre-fulfillment. Once shipped, you’ll need to contact AusPost.
• Wrong Email or Phone Number: These can be updated at any time. Just contact us via the “Contact Us” page.

All orders can be tracked through the Australia Post tracking on their website or app using the tracking number provided with your order confirmation email.

Please note that Australia Post may hand your parcel over to other courier partners for final delivery; these partner couriers are found if you search for your destination country on the Australia Post website.

We are more than happy to do exchanges if an item doesn't fit the way you would have liked it to. We believe that clothing should be made to fit our bodies- not the other way around <3

Please go to the "Contact Us" page and fill out your order and inquiry details! Our team will take care of you from there <3

Please note that size exchanges are arranged at the customer's own expense. A re-shipment fee applies to cover the cost of returning your item and sending out your new size. For full details about fee structure and quotes, please see our size-exchange policies.

This depends on the reason for your refund. Here's a breakdown of each situation:

1. Faulty, Incorrect, or Missing Items
   If you have received a faulty garment, an incorrect item, or your order arrived with something missing, you are entitled to a full replacement or full refund at no cost to you. Please contact us via our Contact Us portal with your order details, a description of the issue, and clear photos so we can resolve this for you as quickly as possible.
2. Oversold or Unfulfilled Orders
   If we are unable to fulfil your order due to a stock or production error on our end, a full refund will be processed to your original payment method.
3. Severe Delays
   In cases where your order experiences a significant delay beyond our standard timeframes, you may be offered the choice of a full refund or store credit. These situations are assessed individually.
4. External Shipping Disruptions
   For delays caused by circumstances outside of our control, such as postal strikes, customs processing, or government-imposed tariffs, store credit is generally issued rather than a refund. Exceptions may be made at our discretion and are assessed on a case-by-case basis.
5. Change of Mind, Incorrect Size, or Delayed Delivery
   Unfortunately, we are unable to issue refunds or accept returns for change of mind, incorrect size or design choice, or impatience with delivery or production timelines. Please review our full Refund Policy for more detail.
6. Return to Sender - Unclaimed or Undeliverable Parcels
   If your parcel is returned to us due to a failed delivery, non-collection, incorrect address, or unpaid customs fees, you will be notified once it arrives back at our facility. If no response is received or no action is confirmed by the customer within 14 days of notification, the order will be automatically refunded less all actual costs incurred, but please note that this automatic refund only occurs after we have made clear attempts to contact you regarding your parcel and you have not responded. These deductions may include, but are not limited to: outbound shipping, return-to-sender freight, a handling fee ($5 for domestic orders, $10 for international orders), and any customs or import fees incurred (applicable to certain international orders). The remaining balance will be refunded to the original payment method. Where "free shipping" was selected at checkout, the outbound shipping cost incurred by us will still be deducted from any refund issued.

All approved refunds are returned to your original payment method and typically reflect in your account within 3–5 business days. If you do not see your refund within this timeframe, please reach out via our Contact Us portal and we will look into it for you.

We comprehensively outline our refund policy on this page!

Please send an inquiry through either the "Contact Us" page or via DMs and we can sort it out for you ASAP :)

Discount codes must be applied at checkout and cannot be added retroactively once your order has been placed.

We do not accept cancellations for the purpose of reordering to use a discount or take advantage of a sale. As a small, made-to-order brand, each order is processed and allocated resources shortly after placement.

Email business@fm2uclothing.com for all collaboration-related enquiries!