POLICIES

CANCELLATIONS

CONDITIONS

To request a cancellation, please visit our “Contact Us” page before your order has been fulfilled, and you must include a reason for cancellation, and any relevant details. 

Our team will review your request and confirm whether it can be accepted. In general, we do not allow cancellations for:

    1. Orders that have been fulfilled or shipped
    2. Change of mind after placing an order
    3. Delayed delivery, especially if it outside of our control
    4. Incorrect size choice
    5. Incorrect personal detail input
    6. Design preference changes
    7. The intent to reorder during a sale or apply a newly released discount code

EXCEPTIONS

We may approve a cancellation only under the following conditions:

    • Your request was made before your order was fulfilled and has not yet entered production.
    • There was an accidental duplicate purchase
    • There was a clear checkout system error that caused incorrect item(s) to be ordered (with evidence)
    • There are significant delays beyond our standard production timeframe that are within our control and not the fault of the customer.

Please note: Even in these cases, approval is not guaranteed and will be assessed case-by-case based on the status of your order in our system.

REFUNDS

CONDITIONS

To request a refund, please visit our “Contact Us” page and include a clear reason for the refund and photo evidence if necessary (e.g. damage or fault)

Refunds are reviewed on a case-by-case basis. In general, we do not offer refunds for:

    • Change of mind after receiving the item
    • Delayed delivery outside of our control
    • Incorrect size selection
    • Design or fit preference
    • Failure to read the product description or care instructions
    • Refused or uncollected parcels, including those returned due to unpaid customs fees

EXCEPTIONS

We may approve a refund under the following circumstances:

    • The item is damaged, faulty, or defective on arrival
    • There are significant delays beyond our standard production timeframe (4 weeks) that are clearly within our control and not caused by external factors (e.g. material delays, postal delays, customs etc)

Please note: Even in these cases, refund approval is not guaranteed and will depend on the nature of the issue, stock availability, and the overall condition of the returned item.

ADDITIONAL INFORMATION

    • Refunds, if approved, are processed back to your original payment method within 3–5 business days.
    • Approved refunds that do not qualify as an exception cover the product price only and shipping fees are non-refundable.
    • Items returned without prior approval will not be accepted or refunded.
    • Refund requests made more than one month after the delivery date will not be accepted.

RETURNS

SHIPPING RESPONSIBILITIES

Please understand that once a package has been dispatched, the responsibility for timely and successful collection rests with the customer. Regrettably, we do not have control over the postal services once the package leaves our facility!

If a delivery attempt fails, we recommend you get in contact with your local post office or courier service, as your parcel would be held with them awaiting collection. 

In the event that the parcel held at your local post office, for reasons such as:

    1. Failure to collect the parcel after a delivery attempt.
    2. Not being present at the delivery address.
    3. Failure to pay required customs/import fees.
    4. Failing to respond to a failed delivery notice.

and retention is exceeded, the parcel will be automatically returned to us due to non-collection. If this happens, reach out to us through the “Contact Us” portal! We would gladly re-ship it back to you, but please be aware that there will be a small reshipment fee to do this!

INTERNATIONAL RETURNS

At FM2U Clothing, we are committed to ensuring a seamless and enjoyable shopping experience for our customers. However, please be aware that customs charges may apply when receiving orders internationally.

Responsibility for Customs Fees:

    • Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient (the customer receiving the package).
    • These charges must be paid upon receipt or pickup of the package, as required by local customs authorities.

EXPECTIONS

We will cover customs charges only if the additional fees result from an error on our part that was not present at the time of purchase, including but not limited to:

    • The wrong product being sent.
    • Incorrect sizing due to our mistake.
    • A missing item from your order.

If you believe your order qualifies for an exception, please contact us through the “Contact Us” portal on our website with relevant details, and we will work to resolve the issue as quickly as possible.